Studio Policy

Reservations

 To ensure the best experience for everyone, reservations are required and walk-ins cannot be accommodated. We encourage you to reserve your class online in advance to secure your spot. Booking is quick and easy through our website or mobile app; we look forward to seeing you in class!

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If a class is at capacity, you can join the waitlist. Should a spot become available, you’ll receive an email confirming your enrollment. If you no longer want the spot, you must cancel via email or the mobile app. Failure to cancel may result in being added to the class and charged accordingly.

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Check-In​

All clients must check in before attending class. We encourage members to download and use our mobile app for check-in, which uses geo-location and allows you to check in within 100 meters of the studio. If you prefer not to use the app, you can check in on the iPad at the front desk prior to class. If you forget to check in beforehand, please ask the instructor or front desk staff for assistance after class. Checking in ensures accurate class tracking and helps you avoid any potential penalties.

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Grip Socks

Closed toe Grip socks are required for both safety and hygiene. Forgot your grip socks? We offer grip socks for purchase at the studio for your convenience.

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New Clients

Please arrive at least 8 minutes before your scheduled class. This gives our team time to welcome you with a brief studio tour, have you complete the required liability waiver, introduce you to the equipment, and ensure you're comfortably set up for a safe and successful class.

 

​Class Attire

• We recommend wearing comfortable, form-fitting clothing so our instructors can clearly see your alignment and provide the best guidance on your form.

• Grip socks that fully cover your feet (closed toed) are required for all classes. If you don't have a pair, they're available for purchase in studio.

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Late Arrivals ​

All Pilates classes begin promptly at the scheduled start time. For the safety of all participants and to minimize disruptions, late entry is not permitted once class has begun. Clients who arrive after the scheduled start time will be marked as a no-show, will not be admitted to class, and will forfeit their class credit.

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Cancellation Policy

• Group classes require at least 12 hours’ notice to cancel or reschedule. Private sessions require 24 hours’ notice. Changes or cancellations within these windows are considered late.​

• Switching to another class within the 12-hour window still counts as a cancellation and requires a separate booking.

• $15 late cancellation fee

• No exceptions will be made.

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If your plans change, please cancel ahead of time so another member can snag your spot and hop off the waitlist, everyone wins! Thanks so much for helping keep the studio running smoothly. 

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No Show Policy

Missing a scheduled class or session without notice will result in a $25 No Show fee and forfeiture of the class credit, regardless of membership or class pack type.

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3 Classes for $75 Access Pass

• The pass activates on the date of your first class, not the purchase date. Pass is valid for 2 weeks after activation. 

• To avoid late fees, please cancel classes at least 12 hours in advance if you cannot attend. ​

• Credits are non-transferable and not shareable.  

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4 Class Pilates Membership

• 1 Class per day

• 1 complimentary late cancel per calendar year

• 1 complimentary no-show for the lifetime of your membership

• 30-day booking window

• 10% off forme retail

• Member pricing on events

• Classes do not roll over month to month

• Membership auto-renews monthly and requires a 30-day notice to cancel

• $49 cancellation fee applies when ending membership

• Memberships are non-transferable and for individual use only​​

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8 Class Pilates Membership

• 1 Class per day

• 1 complimentary late cancel per calendar year

• 1 complimentary no-show for the lifetime of your membership

• 30-day booking window

• 10% off forme retail

• Member pricing on events

• Classes do not roll over month to month

• Membership auto-renews monthly and requires a 30-day notice to cancel

• $49 cancellation fee applies when ending membership

• Memberships are non-transferable and for individual use only​​

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Unlimited Pilates Membership

• Up to 1 Reformer or Mat class per day

• 1 complimentary guest pass per billing cycle

• 3 complimentary late cancels per calendar year

• 1 complimentary no-show for the lifetime of your membership

• 30-day booking window

• 15% off forme retail

• Member pricing on events

• Gain access to exclusive events first

• Membership auto-renews monthly and requires a 30-day notice to cancel

• $49 cancellation fee applies when ending membership

• Memberships are non-transferable and for individual use only

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Waitlist Policy

• If a class is full, you may join the waitlist. If a spot opens, you’ll be automatically added and notified via email, up to 6 hours before class begins. You must be opted in to email or SMS notifications to receive these updates.

• If your plans change, please remove yourself from the waitlist to avoid being charged if added.

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Return Policy

All purchases including but not limited to Memberships, Class packs, Intro offers, Founders memberships, Retail, etc. are final. Services are non-transferrable.

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Class Package Expirations 

• Class packages expire 6 months from the date of purchase

• Credits and passes are "use or lose," unused credits do not roll over to the next billing cycle. 

• Packages are non-transferable and cannot be shared

 

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Instructor Substitutions

• Group class instructors may change without prior notice.

• If a private or duet instructor is unavailable, you will be notified ahead of time and may reschedule if preferred.​

 

 

Phone Policy

• To keep the class focused and distraction-free, please avoid taking calls or capturing photos during sessions. If you need to take an urgent call, step outside the studio.

• Please limit photos and/or videos to before or after class and ensure others are not in your photos and/or videos without consent.

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Membership Freeze

If you need to suspend your membership for any reason, medical or otherwise, you may do so up to 1 month at a time, for a maximum of 3 months per calendar year. A 14-day written notice via email (info@theformepilates.com) is required for every freeze request.  A $28 fee will be applied to your account per freeze request. If cancellation is needed after the membership has been reactivated, a 30-day written notice is required.

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Membership Cancellation 

Memberships renew automatically. If you would like to cancel your membership, we require 30 days’ written notice, sent via email to info@theformepilates.com . If you provide notice of cancelation within 30 days of your next billing date, you will be billed one more time, and your membership will be terminated at the end of that bill date cycle. A $49 termination fee applies to all memberships.

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Pregnancy

Please inform us prior to scheduling a class if you are pregnant. Contact us to schedule a prenatal orientation.

 

Other limitations 

• The minimum age to participate is 16. While there is no maximum age, clients over 68 are encouraged to take private sessions.

• Clients aged 16–17 must attend with an adult.

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Health & Safety

If you feel unwell, sick or have been exposed to COVID-19 within the past 10 days, please stay home and consult your healthcare provider.

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Student Discounts

Students receive 20% off select services. To qualify, email us from your student email address with your graduation date.

 

 

Client Liability Waiver 

Please refer to our Client Liability Waiver for more details.

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Client Terms of  Service

Please refer to our Client Terms of Service for more details.

 

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Privacy Policy  

Please refer to our Privacy Policy for more details.